TERMS AND CONDITIONS OF SALE
The Seller and Customer
The pieces shown on this website are sold subject to the conditions set out here. By placing an order you:-
Agree to be bound by these conditions which do not affect your statutory rights as a customer.
Confirm that you are at least 18 years of age and legally capable of entering into a binding contract.
These pieces are designed, manufactured and sold by Susan Wainwright as a sole trader, workshop address: Unit 9D Vanguard Court, 36-38 Peckham Road, London SE5 8QT, mobile telephone number 07969 023866, e-mail address firstname.lastname@example.org.
The Pieces Offered for Sale
Susan Wainwright holds the copyright to the design of all pieces whether from a standard collection offered here or developed as a bespoke commission. Designs developed as a bespoke commission may become part of a future permanent collection.
Each piece is hand made following the placing of an order and, as handmade pieces, all are unique and will not be identical to the examples shown here. Subsequent copies tend to be superior in design and execution to the prototypes in these photographs through experience and design development. The same piece can be made slightly larger or smaller than the stated size should the customer prefer.
Those pieces made entirely of precious metals will be hallmarked as sterling silver by the Company of Goldsmiths London Assay Office including my registered makers mark. Some designs include copper elements for artistic reasons (for example the snake pendant) and these cannot be hallmarked.
Pendants are supplied complete with a silver snake chain, 40cms, 50cms or 60cms long at the customer’s choice. All pieces are supplied in a presentation box.
Delivery and Returns
As all pieces are handmade and take 3-4 working days to produce, please allow 3-4 weeks between order and receipt. If the piece is a present and needed for a particular date please make that clear when placing the order. If a faster turnaround is needed that may well be possible depending on other work commitments.
Completed pieces are normally posted in boxes in padded bags by Royal Mail Registered Post for which a signature is required and should arrive the day after posting. You will be notified by e-mail that the parcel has been posted. Please let me know when it has arrived safely. The Royal Mail does not classify items as lost until 20 days after posting but the registered system should allow the parcel to be traced. Consequently refunds cannot be given nor a start made on a replacement piece until the 20 days have elapsed. If you live in London and would prefer to collect the item from the workshop, that is welcomed and would give you a chance to see other work in progress. The prices quoted in the price list include packing but not postal charges which are charged additionally.
Overseas customers would normally be sent their piece in a box and padded bag as an Airsure Small Packet. Overseas customers are liable for any customs duty payable.
In the rare event that goods arrive damaged or faulty please contact me for a replacement or refund. If your package should arrive open or damaged please do not accept delivery but contact me immediately for replacement or refund.
I do understand that customers circumstances change and you may seek to cancel an order. If this is before any specific components have been ordered or work started on the piece then a full refund would be given. If the work is in progress then a partial refund would be possible. Either way time is of the essence and contact should be made by mobile phone as soon as possible to agree what can be done.
Orders are accepted and pieces put in hand against a 20% deposit, the balance to be paid before dispatch. Progress photographs are sent during manufacture via e-mail to track your order culminating in a photograph of the completed piece. Payment is by bank transfer details for which are supplied during the order process.